Returns

Our Returns Policy

If, for any reason, you are unhappy with your purchase and would like to return an item to us, we are happy to offer you a refund or an exchange up to 14 days after you receive your order from us. After 14 days, you may be entitled to credit applied to your online membership.

If you'd rather, you can return it in store. It is policy that we refund the original card or Paypal account that was used to purchase the item. Proof of purchase is required for all returns.

For items that have been delivered which are faulty, we are happy to refund you the cost of postage.

The item must be in a new, unused and unworn condition and in its original packaging, with all the tags still attached. For full details of our Returns Policy, please see section 7 of our Terms & Conditions.

Returns From The Republic Of Ireland

We are delighted to be able to offer customers from The Republic Of Ireland Free Returns. In your order, you will receive a prepaid sticker & returns form to be used in the event of a return. Simply fill out your returns form as instructed, re-parcel your order & place the new sticker on the outside. Once your item is ready, drop it to your local GLS parcel shop. Click here to find your local parcel shop. 

Returns From The United Kingdom & Northern Ireland

Unfortunately at this time we are unable to offer free returns for the Great Britain & Northern Ireland.

Fill in the returns form you received with your purchase. If you didn't receive a returns form, simply place a short note containing your order number, the style code, reason for return / exchange & date of purchase.

Our returns address is:

Evolve Menswear, Unit 4, Letterkenny Retail Park, Paddy Harte Road,
Letterkenny, Co. Donegal, Ireland

We recommend using a traceable postal service to ensure your parcel arrives at the correct address. 

Returns From The U.S.A & Canada

Unfortunately at this time we are unable to offer free returns for the U.S.A & Canada. In your order, you will receive a prepaid sticker & returns form to be used in the event of a return. Simply fill out your returns form as instructed, re-parcel your order & place the new sticker on the outside. Once your item is ready, drop it to your local DHL Service Point. Click here to find your local service point. You can also arrange to have your item picked up by a DHL courier.

When your item is received, we will deduct the amount of €24.95 from the return value.

Returns From Europe

Unfortunately at this time we are unable to offer free returns for the Europe. In your order, you will receive a prepaid sticker & returns form to be used in the event of a return. Simply fill out your returns form as instructed, re-parcel your order & place the new sticker on the outside. Once your item is ready, drop it to your local DHL Service Point. Click here to find your local service point. You can also arrange to have your item picked up by a DHL courier.

When your item is received, we will deduct the amount of €13.95 from the return value.

Returns From Non E.U

Unfortunately at this time we are unable to offer free returns for Non EU Countries. In your order, you will receive a prepaid sticker & returns form to be used in the event of a return. Simply fill out your returns form as instructed, re-parcel your order & place the new sticker on the outside. Once your item is ready, drop it to your local DHL Service Point. Click here to find your local service point. You can also arrange to have your item picked up by a DHL courier.

When your item is received, we will deduct the amount of €27.95 from the return value.

Returns From Rest Of World


Unfortunately at this time we are unable to offer free returns for the Rest Of The World. In your order, you will receive a prepaid sticker & returns form to be used in the event of a return. Simply fill out your returns form as instructed, re-parcel your order & place the new sticker on the outside. Once your item is ready, drop it to your local DHL Service Point. Click here to find your local service point. You can also arrange to have your item picked up by a DHL courier.

When your item is received, we will deduct the amount of €29.95 from the return value.

 

Returning Online Purchases In Store

If you'd prefer to drop into our Letterkenny Store to make your return, you can do so. We ask that you bring your fully filled out returns form with you and a copy of your original purchase order.

Please be aware that cash will not be handed out on the day of return, it is policy that online order refunds are made directly to the original card/paypal account used.